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Company Policies
How To Order:
1) Order
online using our secure shopping cart
2) Fax your
order to 541-855-2385
3) Email
your order to customercare@superiorpads.com
4) By mail
5) Call us
Toll Free at 888-855-7237
Payment Methods:
1) Visa, MasterCard,
American Express, PayPal
2) Money Order / Cashier's
Check
3) No C.O.D.'s.
4) Send your Order/Payment
to:
Superior Pad Outfitters
6295 Foley lane
Central Point, OR 97502-9606
5) If using a personal check, please allow 2 weeks for your check to
clear your bank before your order is shipped.
Guarantee:
Most items are guaranteed for 30 days from date of invoice. Items
shipped directly from the manufacturer are guaranteed according to
their guarantee and warranty.
Thank you for shipping at Superior Pad Outfitters. We look
forward to hearing from you, again, in the near future.
Sincerely,
Superior Pad Outfitters
6295 Foley Lane
Central Point, OR 97502-9606
1-888-855-7237
Fax: 541-855-2385
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BML Basic Source is one of the oldest
suppliers to the chiropractic, physical therapy, massage and spa
industries. We are enjoying more than 45 years in the supply arena and
have customers that have been with us all these years and depended on
us to fill their supply needs. We appreciate these customers so much,
as well as the first-time customer. Whether you are a long-time
customer, a first-time customer or somewhere in between, Basic Source
prides itself in putting the customer first and always strives to give
superior customer service. You are important to us and we appreciate
your business.
Following is our ordering, shipping and
return criteria which we hope is useful and will answer any questions
about our processing.
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Payment Terms
Payment
will be accepted by check, money order, Visa, Mastercard, Discover or
American Express. If the payment is returned, a $25.00 return fee will
apply.
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Open Accounts
Terms
are available on a net 30 basis once a credit application has been
accepted. Incomplete applications cannot be processed and will be
rejected. A charge of 1.25% per month (15% annual rate) will be applied
to unpaid balances. Orders cannot be placed on an account that is in
arrears. In the unfortunate event that an account is referred to a
collection facilitator, collection fees may be incurred.
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Prices and Information
Due
to fluctuating markets, all prices are subject to change without
notice. We strive to make sure that all pricing and advertising is
accurate, but there may be errors that we miss and we reserve the right
to make changes after print. We do make every effort to maintain prices
during the life of our mailings, however, we reserve the right to
revise prices, limit quantities and correct printing/pricing errors.
Sizes and weights listed are estimations and should not be considered
when specific accuracy is necessary.
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Shipping Information
We
strive to ship the same day the order is placed if the items are in
stock and the order is placed before 3 p.m. CST. Expedited shipments
for next day deliverymust be placed before 2 p.m. CST. Most in-stock
items are ground shipping via FedEx, UPS or USPS and will arrive within
one to five working days. FedEx and UPS require a physical street
address (including Street, Ave., Dr., Ln.,etc. also Ste. # or Apt. #).
Include your daytime phone number when ordering. All delivery charges
will be applied to the first of multiple shipments; backorders due to
temprorary out-of-stock condition of regular stock itmes will be
shipped at no additional charge. Claims or shortages must be reported
within 48 hours of receipt of shipment. All packing material must be
saved for possible inspection from the freight company.
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Shipping
Costs
Shipping
and freight charges
are calculated by the weight of shipping parcels. We feel
this is the least expensive way to ship your product and save you
money. Remember that shipping charges are not available for refund or
credit. All orders subject to $9.50 minimum.
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Back Orders
We
will back order out of stock items automatically, with no additional
shipping charge added when back orders are shipped. A back order notice
will be included with your order.
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100% Guarantee
In
order to better serve our customers, we have a 100% guarantee policy.
The restrictions are listed below. Please read them in order to
expedite your credits to your account.
All returns must have a Return Authorization.
Merchandise
that is unused and in a resalable condition in original packaging and
accompanied by original paperwork, manuals, etc. will receive 100%
credit less freight charges if returned within 30 days of shipment
date. All return of merchandise is the sole responsibility of the
customer. All returns should be insured for the customer's protection.
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Restock Fee
Merchandise
return that is over 30 days but less than 60 days from purchase will be
prorated upon viewing the condition of the product for allowed credit
plus a 20% restock fee. Returns between 60 and 90 days are subject to a
30% restock fee along with any allowed/prorated credit. Products that
have a contamination factor or with a shelf life such as: lotions,
creams, gels, oils, essential oils, muds, seaweeds and solutions MUST
BE RETURNED WITHIN 30 DAYS to receive any credit. Any items that have
been discontinued will not be credited. No returns are accepted on
books, videos, music, custom orders or special orders.
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Damaged Product
Despite
our best efforts to pack products securely, delivery damages do occur.
Call us immediately to report any damages and save all packing material
and boxes for claims inspection. Claims must be reported to delivery
company within 72 hours. Don’t forget to call us.
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Defective Goods
All
claims for defective merchandise will be processed immediately.
Replacement or refund will be expedited.
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Warranty
We
guarantee the products that we sell for 30 days form date of purchase.
If you should have any problems after that time, please refer to your
warranty information that comes with the product or give us a call and
we will be happy to help.
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Terms of Use
Except
as specifically permitted herein, no portion of the information on this
web site may be reproduced in any form or by any means without the
prior written permission from BML Basic Source. All products or names
on this site may be trademarks or copyrighted and no use of same shall
be permitted without express written permission. Text links to
bmlbasic.com are permitted without special permission (permission
granted only to sites that do not contain explicit content of an
adult-oriented nature). All copy, audio clips, animations, photographs,
art, the BML Basic Source logo and marketing slogans, and other content
found on this web site are ©copyrighted by BML Basic Source or
other parties named herein, and may not be used, copied, or reproduced
in any form without express written permission. All information on this
web site is deemed to be reliable but no warranty or representation is
made as to its accuracy. All information may be subject to errors,
omissions, and revisions. BML Basic Source or its affiliates assumes no
responsibility for errors, omissions or misinformation in the material
on this website. BML Basic Source and its affiliates will not be held
liable for any direct or indirect or consequential damages resulting
from any use of information attained from the site. All users of the
site agree that use of material is at user’s own risk. These terms and
conditions may be changed without notice by updating and revision. All
transmissions to BML Basic Source will be considered non-confidential
and may be shared with its affiliates without limitation or obligation.
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Links to Third Party Sites
BML
Basic Source occasionally provides links to third-party sites as a
convenience to its customers. BML Basic Source does not control
third-party sites and is not responsible for the content of any linked
sites or links to third-party sites. BML Basic Source does not endorse
such sites and will not be responsible for the content therein.
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Other Legal Notices
These
Terms of Use shall be governed by and construed in accordance with the
laws of Arkansas, U.S.A. These terms of use contain the entire
understanding of the parties hereto relating to the use of this site
and supersedes any prior written or oral agreement or understandings
between the parties with respect to this site, and cannot be changed or
terminated orally. The invalidity or unenforceability of any provision
of these terms of use will not affect the validity or enforceability of
any other provision of these terms of use. BML Basic Source reserves
the right to terminate these terms of use without notice, if, in BML
Basic Source’s sole discretion, you fail to comply with any term of
these terms of use. Upon termination, you must destroy all materials
obtained from this site, copies and related documentation thereof. In
addition, BML Basic Source reserves the right to terminate this site
without notice.
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Thank you for your cooperation and thank you
for visiting basic-source.com. Please bookmark our site and return
often.
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Privacy
Please
read our privacy policy and our order information and general policies
also, as they are a part of the web site user agreement.
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